Privacy Policy

AffiGEN ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or place orders for our products.

We take your privacy seriously and have implemented comprehensive measures to ensure that your personal information is handled with care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.

This Privacy Policy applies to:

• Our website at affigenbio.com and all associated subdomains
• Our e-commerce platform and ordering systems
• Customer service interactions and communications
• Marketing communications and newsletters
• Account registration and management
• Product inquiries and technical support

This policy does not apply to third-party websites, products, or services, even if they link to our website or services. We encourage you to review the privacy policies of any third-party sites or services before providing any information to them.

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Professional Information: Job title, department, institution or company name, and professional credentials
• Account Information: Username, password, and account preferences
• Transaction Information: Purchase history, billing and shipping information, and payment details
• Communication Information: Inquiries, feedback, and correspondence with our customer service team
• Technical Support Information: Product usage details, technical issues, and support requests

We collect this information when you:

• Create an account on our website
• Place an order for our products
• Subscribe to our newsletter or marketing communications
• Request technical support or customer service
• Participate in surveys, promotions, or events
• Apply for institutional accounts or credit terms

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, browser type and version, operating system, device type, and screen resolution
• Usage Data: Pages visited, time spent on pages, navigation paths, and interaction with website features
• Location Information: General geographic location based on IP address
• Referral Information: How you found our website (search engines, referring websites, etc.)

We collect this information using cookies, web beacons, and similar technologies. For more information about our use of these technologies, please see the "Cookies and Tracking Technologies" section below.

In some cases, we may receive information about you from third parties, such as:

• Business partners with whom we offer co-branded services or joint marketing activities
• Distributors or agents who sell our products
• Credit reference agencies for credit checks (for institutional accounts)
• Public databases or directories related to scientific research institutions

We process this information only for the purposes for which it was collected and in accordance with this Privacy Policy.

We use your personal information for the following primary purposes:

• Order Processing: To process and fulfill your orders, including shipping, billing, and order confirmation
• Account Management: To create and manage your account, authenticate your identity, and maintain your account preferences
• Customer Service: To respond to your inquiries, provide technical support, and address concerns or complaints
• Communication: To send transactional messages, such as order confirmations, shipping updates, and service announcements
• Product Improvement: To understand how our products are used and identify opportunities for improvement

These uses are necessary for the performance of our contract with you or to take steps at your request before entering into a contract.

With your consent, we may also use your information for:

• Marketing: To send you newsletters, promotional materials, and information about new products, special offers, or events that may be of interest to you
• Market Research: To conduct surveys and collect feedback about our products and services
• Personalization: To customize your experience on our website and provide product recommendations

You can opt out of these additional uses at any time by updating your communication preferences in your account settings or by following the unsubscribe instructions included in our marketing communications.

We may also use your information for our legitimate business interests, including:

• Fraud Prevention: To detect and prevent fraudulent transactions and ensure the security of our website and services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To analyze trends, administer our website, and gather demographic information about our user base
• Business Development: To evaluate and improve our business, develop new products and services, and analyze the effectiveness of our marketing campaigns

We balance our interests against your privacy rights and will not use your information in ways that you would not reasonably expect or that could cause you harm.

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors for secure transaction handling
• Shipping and logistics companies for order fulfillment
• Customer relationship management systems
• Email and communication service providers
• Cloud hosting and data storage providers
• Analytics and marketing service providers

These service providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to maintain the confidentiality and security of your information.

If AffiGEN is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our terms and conditions and other agreements
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

We may share your personal information with other third parties with your explicit consent. For example, if you request that we share your information with a distributor or partner organization to fulfill specific services or requests.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure network architecture and firewalls
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Staff training on data protection and security practices
• Physical security measures at our facilities

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Statutes of limitations for potential legal claims
• Ongoing business needs, such as maintaining financial records

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request that we correct inaccurate or incomplete information
• Deletion: The right to request that we delete your personal information in certain circumstances
• Restriction: The right to request that we restrict the processing of your information in certain circumstances
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format
• Objection: The right to object to our processing of your personal information in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

You can manage your communication preferences in the following ways:

• Update your preferences in your account settings
• Click the "unsubscribe" link in any marketing email we send
• Contact our customer service team to update your preferences

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your account or orders.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

For more detailed information about cookies and how we use them, please see our Cookie Policy [link to Cookie Policy].

AffiGEN operates globally, and your personal information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to other countries, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including:

• Using approved standard contractual clauses
• Ensuring third-party service providers adhere to data protection principles
• Implementing technical and organizational security measures

By providing your personal information to us, you consent to the transfer, storage, and processing of your information in countries outside your country of residence.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

If you believe we might have any information from or about a child under 18, please contact us using the information provided in the "Contact Us" section below.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you by:

• Posting a notice on our website
• Sending an email to registered users
• Other means as required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

AffiGEN Data Protection Officer
Email: info@affigenbio.com
Phone: +1 (800) 555-0123
Address: 1700 Drake St,Vancouver,BCV6Z 1Z7,Canada

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.